Find more like: Failure of Corporate Websites (http://www.useit.com/alertbox/981018.html)
If this link is exactly what you are looking for...
Try these search engine queries to find more like it...
Title: Failure of Corporate Websites
Search for this title (exact phrase):
Google,
AltaVista,
HotBot.
Meta-information
Topic(s): Value (10)
Destination:
Alertbox (101)
Author(s):
Nielsen, Jakob (116)
More about this link
On the average, the Web doesn't work.
Reports about Forrester Research finding from 20 major sites: half of the major usability principles were violated.The impact on companies is millions in lost revenue from people not returning to the sites and not buying their products.
Alertbox, October 18, 1998, by Jakob Nielsen.
Added/Updated: October 28, 1998
