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Title: Novice vs. Expert Users


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Topic(s): Issues (18)
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Author(s): Nielsen, Jakob (116)


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Time for the pendulum to swing a bit back towards expert users.

Expert performance on the web will become more important because:
  • Loyalty means return visitors, who will want to do things more efficiently over time
  • Mission-critical applications will become more common
  • Cross-site applications will be used on a daily basis

Jakob Nielsen Alertbox, February 7, 2000.

Added/Updated: February 7, 2000

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Link verified by a robot: December 30, 2002 (or later).
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