Issues (18 links)
More Specific Topics: Personalization (6), Supplemental Navigation (7), Advertising (4), User Demographics (6), Searching (15), Speed (10), Navigation (14), Linking (10), Graphics (1), Multimedia (12), Applets (6), Animation (3)
General issues that impact web usability.
Putting Customer Data to Work
http://www.internetworld.com/m ... 1500/12.15.00feature6long.html
Three primary channels of customer data: customer support, marketing, and usability.
Destination: Internet World (5)
Author:
Shiple, John (3)
Find more like this
December 15, 2000
Novice vs. Expert Users
http://www.useit.com/alertbox/20000206.html
Time for the pendulum to swing a bit back towards expert users.
Expert performance on the web will become more important because:
- Loyalty means return visitors, who will want to do things more efficiently over time
- Mission-critical applications will become more common
- Cross-site applications will be used on a daily basis
Jakob Nielsen Alertbox, February 7, 2000.
Destination: Alertbox (101)
Author:
Nielsen, Jakob (116)
Find more like this
February 7, 2000
How to Handle Missing Features
http://www.useit.com/alertbox/20000123.html
Anticipate user needs: tell them what you do not have.
Make the experience of your site as good as possible, even if that means having people hit the back button on your home page because they see your site does not have what they want.
Even better however, is to have a placeholder for what they are looking for, and explaining why that feature is missing.
January 23, 2000, Alertbox by Jakob Nielsen.
Destination: Alertbox (101)
Author:
Nielsen, Jakob (116)
Find more like this
January 23, 2000
Reputation Managers are Happening
http://www.useit.com/alertbox/990905.html
Usable way to assess the quality of products and services.
Destination: Alertbox (101)
Author:
Nielsen, Jakob (116)
Find more like this
September 10, 1999
Bill Gates' Shopping List to Build the Internet Desktop
http://www.useit.com/alertbox/981213.html
Time for a new interface optimized for Web access.
It is time for the Macintosh interface and its clones to die and be replaced by a new interface optimized for Web access. This new design must be based on explicit quality ratings, micropayments, non-linear authoring, and a scriptable Web. There are lots of good solutions already for anybody with a few billions to spend.
December 13, 1998, Alertbox by Jakob Nielsen.
Destination: Alertbox (101)
Author:
Nielsen, Jakob (116)
Find more like this
February 5, 1999
The Web Usage Paradox
http://www.useit.com/alertbox/980809.html
Why do people use something this bad?
Jakob Nielsen's view on why people use the Web even though 9 out of 10 sites are harder to use than they need to be:
- People gravitate toward the easier to use sites, ignoring the harder-to-use ones
- They do not know how good it could be
- Sometimes they hit a good service that is better than anything off-Web
- They are continually looking for another good site
Alertbox for August 9, 1998.
Destination: Alertbox (101)
Author:
Nielsen, Jakob (116)
Find more like this
August 18, 1998
Impact of Data Quality on the Web User Experience
http://www.useit.com/alertbox/980712.html
Effect of small data errors on usefulness of a site.
Incorrect data can foil searches and make it hard to find things. How to deal with data quality:
- Do not retype and be sure to validate the data (especially the important stuff)
- Make it easy for users to report errors
- Work despite errors, like with spelling checks
July 12, 1998 Alertbox by Jakob Nielsen.
Topic:
Content (15)
Destination: Alertbox (101)
Author:
Nielsen, Jakob (116)
Find more like this
August 18, 1998
Loyalty on the Web
http://www.useit.com/alertbox/9708a.html
How to get repeat visitors and gain customer loyalty.
With the wide range of choices, and the ease of sampling them, Internet users are very fickle. Still, you can build loyalty with customers by providing fresh content and using a mailing list to let people know about it, make the pages easy to bookmark, avoid cumbersome user profiles, and reward loyalty.
August 1 Alertbox.
Destination: Alertbox (101)
Author:
Nielsen, Jakob (116)
Find more like this
August 28, 1997
Community is Dead; Long Live Mega-Collaboration
http://www.useit.com/alertbox/9708b.html
The Internet is more like a city of strangers than a collection of close-knit communities.
This August 15 Alertbox discusses how to provide value to users, rather than worry about 'building communities'. Edited discussion groups, instead of free-for-all chat rooms, is one example. Value can also be derived from analyzing the collective behavior of users (mega-collaboration).
Destination: Alertbox (101)
Author:
Nielsen, Jakob (116)
Find more like this
August 20, 1997
The Fallacy of Atypical Web Examples
http://www.useit.com/alertbox/9706a.html
What you should not learn from sites covered in the press.
June 1, 1997, Alertbox that points out the uniqueness of sites like Disney and Amazon.com and why it is not wise to draw too many conclusions about them.
Destination: Alertbox (101)
Author:
Nielsen, Jakob (116)
Find more like this
June 1, 1997
Internet Hard to Use for Novice Users
http://www.useit.com/alertbox/9704a.html
Tech-support tales of simple ways users are getting tripped up.
Real-world examples of the difficulties novice users are having. April 1, 1997, Alertbox.
Destination: Alertbox (101)
Author:
Nielsen, Jakob (116)
Find more like this
April 1, 1997
Kill the 53-Day Growth Meme
http://www.useit.com/alertbox/9509.html
Debunking some Web growth myths.
Jakob Nielsen's September 1995 Alertbox about guessing how fast the Web is growing.
Updated in March 1997 to state that 173 days is a better estimate for the rate of doubling for Web servers.
Destination: Alertbox (101)
Author:
Nielsen, Jakob (116)
Find more like this
March 31, 1997
TV Meets the Web
http://www.useit.com/alertbox/9702b.html
Comparison of TV and traditional computers and where the Web sits.
February 16, 1997, Alertbox. Uses example of television, movies, and theater to show how different media have different foci. Includes a table comparing TV and computers on a number of dimensions.
Destination: Alertbox (101)
Author:
Nielsen, Jakob (116)
Find more like this
February 16, 1997
Why Frames Suck (Most of the Time)
http://www.useit.com/alertbox/9612.html
Fundamental and implementation problems with frames.
December, 1996, Alertbox by Jakob Nielsen that provides advice on using frames properly.
Topic:
Frames (6)
Destination: Alertbox (101)
Author:
Nielsen, Jakob (116)
Find more like this
December 2, 1996
The Rise of the Sub-Site
http://www.useit.com/alertbox/9609.html
Use of sub-sites as way of simplifying large sites.
Key is to make the sub-site customized for its special audience but not too different from the 'mother' site. Alertbox for September 1996.
Destination: Alertbox (101)
Author:
Nielsen, Jakob (116)
Find more like this
September 1, 1996
The Web Backlash of 1996
http://www.useit.com/alertbox/9604.html
Why the Web will get harder to use before it gets easier.
April 1996 Alertbox stating that since usage is growing faster than server can be upgraded, things are only going to get slower. And since new authors continue to flock to the Web, and since making usable sites is hard to do, more and more hard-to-use sites are expected to appear every day.
Destination: Alertbox (101)
Author:
Nielsen, Jakob (116)
Find more like this
April 12, 1996
In Defense of Print
http://www.useit.com/alertbox/9602.html
Appropriate use of print and online technologies.
About the strengths and weaknesses of both kinds of publishing.
Destination: Alertbox (101)
Author:
Nielsen, Jakob (116)
Find more like this
February 1, 1996
History Lessons for Java
http://www.useit.com/alertbox/9506.html
Warning of bad user interface design with the new technology.
In his first-ever Alertbox article (June 1995), Jakob Nielsen uses the lessons learned from HyperCard to warn about the proliferation of bad user interface design with the spread of Java.
Destination: Alertbox (101)
Author:
Nielsen, Jakob (116)
Find more like this
June 22, 1995
