Relationships on the Web (Find more like this, at Usable Web)

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		Title: Relationships on the Web		Search for this title (exact phrase): Google, AltaVista, HotBot.
		Meta-information Topic(s): Strategic (22) Destination: Alertbox (101) Author(s): Nielsen, Jakob (116)		Search for all of these words: Google, AltaVista, HotBot.
		More about this link Ideas on how to build relationships with customers. With the death of surfing, this January 1996 Alertbox predicts the rise of relationship-building with customers as the way to stay in business. Analysis of the predictions added a year later. Added/Updated: January 3, 1997 http://www.useit.com/alertbox/9601.html