Internet Hard to Use for Novice Users (Find more like this, at Usable Web)

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		Title: Internet Hard to Use for Novice Users		Search for this title (exact phrase): Google, AltaVista, HotBot.
		Meta-information Topic(s): Issues (18) Destination: Alertbox (101) Author(s): Nielsen, Jakob (116)		Search for all of these words: Google, AltaVista, HotBot.
		More about this link Tech-support tales of simple ways users are getting tripped up. Real-world examples of the difficulties novice users are having. April 1, 1997, Alertbox. Added/Updated: April 1, 1997 http://www.useit.com/alertbox/9704a.html