What's Wrong with Internet Searching (Find more like this, at Usable Web)

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		More about this link Study of users and first exposure to a search engine. Results: users need some understanding of basic Internet concepts in order to carry out successful searches. Paper first presented at Designing for the Web: Empirical Studies. Republished in DLib magazine, March 1997. Added/Updated: August 12, 1997 http://www.dlib.org/dlib/march97/bt/03pollock.html