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Pay attention to what your users say.

About finding out who your users are, how to involve them in the design process, and how to take advatange of the web to be a better listener.

Includes interview with Wayne Neale on Kodak redesign efforts.

Article from CIO magazine, April, 1998 by Scott Kirsner.

Added/Updated: April 5, 1998

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Link verified by a robot: December 30, 2002 (or later).
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