CIO WebBusiness (20 links)
For information executives.
Everybody hates the cable guy
http://webbusiness.cio.com/archive/072500_closer.html
Topic:
Reviews (14)
Author:
Rosenfeld, Lou (7)
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July 25, 2000
Technical Support: (Yet another) Holy Grail
http://webbusiness.cio.com/archive/062900_closer.html
Author:
Rosenfeld, Lou (7)
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June 29, 2000
Toys'R'Rushed: A cautionary tale
http://webbusiness.cio.com/archive/052300_closer.html
Topic:
Reviews (14)
Author:
Rosenfeld, Lou (7)
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May 23, 2000
The End of the Hit Parade
http://www.cio.com/archive/051500_parade.html
Measure customer experience, not hits.
Topic:
Log Analysis (4)
Author:
Jaleshgari, Ramin (1)
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May 15, 2000
A Closer Look
http://webbusiness.cio.com/archive/closer.html
Lou Rosenfeld's critical reviews of corporate websites.
Monthly column in CIO WebBusiness.
Topic:
Reviews (14)
Author:
Rosenfeld, Lou (7)
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April 12, 2000
Going global the centralized way
http://webbusiness.cio.com/archive/032300_closer.html
Topic:
Reviews (14)
Author:
Rosenfeld, Lou (7)
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March 23, 2000
Sticky Business
http://www.cio.com/archive/020100_davenport.html
What makes sites sticky? What is stickiness?
Thomas Davenport defines stickiness and provides these guidelines:
- Measure stickiness and adapt
- Be broad
- Entertain
- Change content often
- Buy it
- Brand it off-line
I think he missed another opportunity: be narrow and deep. You won't be sticky for everyone, but you will for your core audience.
CIO Magazine, February 1, 2000.
Topic:
Ecommerce (25)
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February 2, 2000
Jared Spool on Studying Design
http://www.cio.com/archive/webbusiness/110199_backtalk.html
Topic:
Interviews (15)
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November 1, 1999
CIO on Human-Computer Interface
http://www.cio.com/research/behavior/hci.html
Topic:
Link Collections (21)
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August 3, 1999
Survey: Website Personalization
http://www.cio.com/research/behavior/edit/survey7.html
July 1, 1999
You Think Tomaytoes, I Think Tomahtoes
http://www.cio.com/archive/webbusiness/040199_nort.html
Studying how users think about information for an intranet.
Topics:
Intranet (11),
Value (10)
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June 25, 1999
Get Fewer Hits
http://www.cio.com/archive/webbusiness/060199_main_content.html
Topic:
Methods (16)
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June 1, 1999
Mazed and Confused
http://www.cio.com/archive/webbusiness/040199_use.html
Bottom-line focused article on the value of usability testing.
The business case for making web sites that are easy to use: the benefits in traffic, sales and happy customers far outweigh the cost to do usability testing and other techniques.
This article specifically covers:
- How much money a confusing site can lose
- How much it can cost to make a site easier to use
- When to hire outside help or do the usability testing yourself
- Case studies from Charles Schwab (high budget) and Healtheon (low budget)
- Other ways to know your customer
Topics:
User Testing (17),
Value (10)
Author:
Kalin, Sari (1)
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April 4, 1999
CIO Site Review
http://webbusiness.cio.com/sitereview/index.html
Topic:
Reviews (14)
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April 1, 1999
Human Behavior and the Web Research Center
http://www.cio.com/research/behavior/index.html
Technology meeting human behavior in the workplace.
Links to items dealing with the interface between human behavior and new technology, in the following categories:
- Collaboration
- Creativity
- Cyber Behavior
- Ethics
- General
- Human-Computer
- Human Learning
- Journals
- Soft Skills
By Kathleen Kotwica for CIO (Magazine), a web site for information executives.
Topic:
Link Collections (21)
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September 9, 1998
Listen Up
http://www.cio.com/archive/webbusiness/040198_main.html
Pay attention to what your users say.
About finding out who your users are, how to involve them in the design process, and how to take advatange of the web to be a better listener.
Includes interview with Wayne Neale on Kodak redesign efforts.
Article from CIO magazine, April, 1998 by Scott Kirsner.
Topic:
News (20)
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April 5, 1998
Losers Weepers
http://www.cio.com/archive/webbusiness/050197_customer.html
If visitors can't find it, they may decide they don't really want it.
Remember that your visitors aren't you, so don't organize information from the corporate perspective.
Article from CIO magazine, May, 1997. Includes examples from HP, IBM, Novell, and other advice on the benefit of human factors.
Topic:
Navigation (14)
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January 1, 1998
Local Color
http://www.cio.com/archive/webbusiness/120197_global.html
Topic:
User and Task Analysis (7)
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December 1, 1997
Face Facts
http://www.cio.com/archive/webbusiness/020197_facts.html
CIO article on intranet design differences.
February, 1997. How Sun and Xerox are evolving their intranet interfaces.
Topic:
Intranet (11)
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February 4, 1997
Finding the Way
http://www.cio.com/archive/webbusiness/0596_field.html
Interviews with three experts on designing an intranet site for ease of use.
From WebMaster Magazine's May/June 1996 issue.
Topics:
Intranet (11),
Interviews (15)
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May 5, 1996
