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Topic(s): User and Task Analysis (7)
Destination: Web Building Studio (4)
Author(s): Merholz, Peter (7)


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Ways to get inside your users' heads.

Methods to help you understand your site's users, because if people cannot use the site, they cannot buy with it.
  • Field research: watch people in the real world
  • Scenarios: stories of typical use of your site
  • Task analysis: map how users move through the site

Netcenter, Computing & Internet, Web Building, Studio article by Peter Merholz.

Added/Updated: August 17, 1998 ... /studio/feature19980729-2.html

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Link verified by a robot: December 30, 2002 (or later).
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