User and Task Analysis (7 links)
More General Topic(s): Methods (16)
Understanding users and tasks is a key part of the requirements.
What Do People Want Online?
http://www.clickz.com/tech/lead_edge/article.php/824471
Find information and communicate with others.
Entertainment and surfing were not what the average Internet user was online for, according to two studies discussed here. This is apparently news to him and other e-marketers.
Destination: ClickZ (31)
Author:
Carton, Sean (6)
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May 25, 2000
The Pulse Of Customer Feedback
http://www.clickz.com/tech/lead_edge/article.php/812021
Using surveys to do research before a re-design.
Destination: ClickZ (31)
Author:
Carton, Sean (6)
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September 22, 1999
Getting to Know Your Audience
http://www.philosophe.com/audience/understanding_users.html
June 7, 1999
User-Centered Information Design
http://wp.netscape.com/computi ... /studio/feature19980729-2.html
Ways to get inside your users' heads.
Methods to help you understand your site's users, because if people cannot use the site, they cannot buy with it.
- Field research: watch people in the real world
- Scenarios: stories of typical use of your site
- Task analysis: map how users move through the site
Netcenter, Computing & Internet, Web Building, Studio article by Peter Merholz.
Destination: Web Building Studio (4)
Author:
Merholz, Peter (7)
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August 17, 1998
Creating Web Site Designs Based on User Expectations and Feedback
http://internettg.org/newsletter/june98/web_design.html
Methodology for designing sites based on user expectations and feedback.
One benefit the IBM groups sees from this method is the longevity of the design: getting more right the first time.
Steps:
- Audience definition
- Requirements and task gathering
- Information organization
From June 1998 Internetworking.
June 20, 1998
Web Site User Centered Design: Techniques for Gathering Requirements and Tasks
http://internettg.org/newsletter/june98/user_requirements.html
Practical techniques for identifying user expectations for sites.
Methods to gather requirements and identify tasks for Web sites:
- Traditional focus group
- Electronic focus group
- Iterative surveys
- Exploratory survey
- Scenario building
From June 1998 Internetworking.
June 20, 1998
Local Color
http://www.cio.com/archive/webbusiness/120197_global.html
Destination: CIO WebBusiness (20)
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December 1, 1997
