10 Critical Design Factors of e-Loyalty (Find more like this, at Usable Web)

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		More about this link You must first meet the basics of Web usability. After you nail the critical basics, here are 10 ways to go from good to great: Your First Impression Make it Simple Design for MVC's Value and Trust Start & Continue Dialogue Build Community Deliver Entire Sales Cycle The Best Service Easy to Recommend Opportunity Cost to Defect Added/Updated: November 7, 2000 http://www.e-loyaltyresource.com/top10/design.html