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Five steps to improve user experience.

The Prime Evils of user-experience design:
  • Confusing navigation and unexpected behaviors
  • Slow response time
  • Bleeding-edge technologies
  • Poor (or omitted) user testing
  • Off-the-cuff design services

Added/Updated: October 23, 2000

http://www-106.ibm.com/developerworks/library/web-work.html

  
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