Internet World (5 links)
Essential Business Tool for Internet Decision Makers.
Putting Customer Data to Work
http://www.internetworld.com/m ... 1500/12.15.00feature6long.html
Three primary channels of customer data: customer support, marketing, and usability.
Topic:
Issues (18)
Author:
Shiple, John (3)
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December 15, 2000
One Size Doesn't Fit All
http://www.internetworld.com/m ... 1500/12.15.00feature5long.html
Understand your users from the psychological, physical, emotional, and cognitive perspectives.
Topic:
Methods (16)
Authors:
Busse, Joy (2);
Bulka, Jennifer Abbott (1)
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December 15, 2000
Getting Past Go
http://www.internetworld.com/m ... 1500/12.15.00feature4long.html
Failed checkout features.
Topic:
Ecommerce (25)
Author:
Hurst, Mark (1)
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December 15, 2000
Seven pitfalls to avoid in Information Architecture.
http://www.internetworld.com/m ... 1500/12.15.00feature3long.html
Author:
Rosenfeld, Lou (7)
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December 15, 2000
Keep Your Users In Mind
http://www.internetworld.com/m ... 1500/12.15.00feature2long.html
Topic:
Methods (16)
Authors:
Nielsen, Jakob (116);
Tahir, Marie (2)
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December 15, 2000
